Most commonly asked questions:
1. Why am I directed to M.A.H. Creations checkout with Paypal?
We are a subsidiary of M.A.H. Creations, therefore all payments will be process through M.A.H. Creations.
2. I have an item I'm looking for but I don't see it on your website?
We can likely help. Please email a detailed description and picture if you have one to customerservice@mahcreations.net. Chances are if you have seen it we can get it.
3. I would like to order more than one of an item. Is there a discount?
Yes, email us with the item you would like to order and we will give you a quote.
4. What is your delivery time?
Delivery time varies from product to product. Custom made items are designed especially for you and require 2-4 weeks for processing. Most custom items arrive much sooner but in busy seasons please be patient as we take pride in our work and want to make your item with the best care. Please be aware that some items ship directly from our manufacturers, therefore, your order may arrive in separate packages and at separate times, with no additional shipping fees.
5. Can I place an order over the phone?
We are sorry for the inconvience but all orders must be processed online at this time.
6. Will I be charged sales tax?
If you live in the state of TN, you will be charged the standard 9.25% sales tax.
7. Do you offer gift registries?
Yes, we do. Click on the Gift Registries Page in the Our Info section of the website. http://creationstoo.com/registry.htm
8. Do you sell to retailers?
Yes, contact us at tfranks@mahcreations.netfor more information.
9. What is your refund policy?
We want you to be absolutely thrilled with your custom order!
If there has been an error in fulfilling your order, please contact us within 5 days of receipt of package at customerservice@mahcreations.net. We will immediately replace your order with the corrected version upon the receipt of your original order. We will cover all shipping costs for the return of the wrong item(s) and shipping of the corrected order.
Please return your item(s) by mail to:
MAH Creations / Dainties & Dandies
2095 Exeter Rd.
Suite 80-235
Germantown, TN 38138-3919
Due to the personalized nature or our business, we are limited on the issue of refunds. Please be sure to check spelling, color choices, pattern choices, font choices, etc. when placing your order.
We fill your order as you have directed and can not issue refunds if this information has been submitted incorrectly.
10. Can I cancel my order?
Because all orders are sent immediately to our vendors, we are unable to cancel orders. However, you can try to contact us at 901-230-0587 to see if your order has been processed. If not, we will be able to cancel it. If it has been processed, we cannot cancel.
If there is no answer, please DO NOT leave a message to cancel your order.
11. Do you sell wholesale?
If you are interested in wholesale please send an email inquiry complete with your name, company name and website address to tfranks@mahcreations.net
12. What are your shipping costs:
$0-$24.99 = $5.95
$25.00-$49.99 = $6.95
$50.00-$99.99 = $7.95
$100.00-$149.99 = $8.95
Over $150.00 = FREE
13. When will my payment be processed?
As your order is being custom made for you, all payments will be processed and charged when you place your order.
